Paying less than your current balance may result in late payment fees if that balance is not paid in full by the Due Date. Any amount paid after 4:00 PM CST on the 20th is subject to a late charge. If you have a previous balance, DO NOT pay your bill online or by phone. If paying on a Past Due amount, ANY amount paid AFTER 4:00 PM CST on the 10th of the month is subject to additional fees and possible disconnection. IF A PAST DUE AMOUNT IS OWED and it is AFTER 4:00 PM CST on the 10th, the office personnel must be contacted to inquire if the amount can be paid online or by phone. Reconnect fees can ONLY be paid through the office personnel.